Last updated: 6 Oct 2026

    

Privacy Policy

    

CloveDesk (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service at app.clovedesk.com.  

Information We Collect

We collect information you provide directly to us when you create an account, including your name and email address. We also collect information about how you use the service, including log data, device information, and usage patterns. When you use CloveDesk to manage client relationships, we store the data you input including workspace details, files, invoices, quotes, messages, and documents on your behalf.


When a quote, invoice or document is signed, we record the signer's name, the time, their IP address and their browser and device details. This is stored in a signed PDF and an audit trail, and both are emailed to the freelancer and the client so each keeps a copy.

How We Use Your Information

We use the information we collect to provide, maintain, and improve the CloveDesk service, to process transactions and send related information, to send service-related communications including security alerts and support messages, and to respond to your comments and questions.

Data Storage

Your data is stored securely on Cloudflare’s infrastructure. Files are stored in Cloudflare R2 object storage. We do not sell your data to third parties.

Client Data

As a CloveDesk user, you may input data about your clients. You are responsible for ensuring you have the appropriate rights and permissions to store and process your clients’ information using our service. And a public content delivery network (jsDelivr), which loads our icon library and receives your IP address when a page loads.

Third-Party Services

We use the following third-party services to operate CloveDesk: Cloudflare (infrastructure and security), Resend (transactional email), Paddle (payment processing), and Google (authentication). Each of these services has their own privacy policy governing their use of your data.

Data Retention

  • Deleting your account: If you delete your account, your data is removed from our live systems shortly afterwards. Copies in our encrypted backups disappear automatically within 35 days.
  • Free trial ends: If your free trial ends and you have not upgraded, your account becomes read-only. It is permanently deleted 14 days later, and we email you reminders before that.
  • After a refund: If a payment is refunded, your account becomes read-only and your uploaded files and logo are permanently deleted after 30 days. Your account stays until you delete it.
  • Payment records: Payments are handled by Paddle, our Merchant of Record. We keep a record of your transactions inside your account, which is deleted with it. Paddle keeps its own records under its own policy.
  • If your paid plan ends because you cancelled or a payment failed, your account moves to the free plan and your stored files are permanently deleted after 30 days. Your account stays.


Preventing abuse:
To stop repeated free trials and refund abuse, we keep one-way fingerprints, which are scrambled codes that cannot be turned back into your email address or Google account.

  • A fingerprint from sign-up is kept for 90 days, even if the account is deleted, to prevent repeated free trials.
  • If a payment is refunded or charged back, we keep a fingerprint for 365 days to stop the same person buying again and abusing refunds.
  • We also keep a refund record for 365 days: your email, plan, payment reference and counts of what was used (for example, number of invoices or storage). It contains no document contents. We use it to answer payment disputes with Paddle.

Your Rights

You have the right to access, correct, or delete your personal data at any time. You can do this from your account settings or by contacting us using the form inside the application or on the contact page.

Cookies

We use cookies solely to maintain your login session. We do not use tracking or advertising cookies. Paddle may set its own cookies while you are in its checkout. See Paddle's privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email.

Contact

If you have any questions about this Privacy Policy, please contact us using the support form provided inside the app.